Privacy Policy

The following Privacy Policy is between Bali Express, the purchaser and/or user of this service, including users who sign up for Bali Express’ newsletter, and any person who accompanies them (“passenger”). Note: All conditions and items listed in our Privacy Policy adhere to the National Privacy Principles under the Privacy Act 1988 (Cth) and applicable privacy laws to protect the privacy of your Personal Information.

At Bali Express, we are committed to respecting the privacy of everyone’s Personal Information. A reference to “Personal Information” means information that identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address and telephone number are all examples of Personal Information.

Updated 1 June 2024.

Data Collection

To book an airport transfer with Bali Express, you (the customer/passenger) will be required to provide Bali Express with Personal Information such as your name, email address, mobile/phone number, pick-up address and drop-off location. 

All information provided to Bali Express will be stored for the sole purpose of confirming your booking. We will not share this information with anyone including our partners or other 3rd party platforms.

All cookies used on our parent website “baliexpress.com.au” will only track a user’s navigation on the site and improve performance. Cookies are not used to collect or record any Personal Information at any time.

Bali Express will not be able to see or have the ability to access your credit/debit card details at any time. All payments made through Bali Express are conducted via a secure payment terminal through Stripe. 

Stripe will also not store your payment or personal details at any time. 

Any user subscribing to the Bali Express newsletter will need to provide personal details including but not limited to their name, email, suburb of residence, and mobile/phone number. 

All information provided to Bali Express will be stored securely for the sole purpose of providing news and other updates to the email address provided. We will not share this information with anyone including our partners or other 3rd party platforms.

CCTV/Video

All passengers, employees, drivers and other personnel who board a Bali Express vehicle acknowledge that by boarding the airport transfer shuttle they will be filmed by CCTV (or equivalent filming devices such as a dashcam).

This footage may be used by Bali Express to confirm the truth, provide safety for all passengers, or for legal proceedings initiated by Bali Express or other 3rd parties. This footage will also be provided on request to assist in any legal matter involving Bali Express.

Disclosure, Access & Correction

Bali Express will never sell or disclose any Personal Information you or anyone else has provided for any reason, which is not incidental to your use of our site or consistent with the National Privacy Principles.

You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing/editing it (for example, by mailing or emailing it to you). 

Security

Bali Express will take reasonable steps to protect the Personal Information we hold about our customers and prevent unauthorised access from viewing, modifying or disclosing information.

If, however, either by explicit request from you (the passenger/customer) or by us (Bali Express), your Personal Information may be deemed as no longer required (if determined by Bali Express you will not have either interacted with our newsletters or booking platform within a period of 24 months).

We will take all reasonable steps to destroy or permanently de-identify your Personal Information. If 3rd party platforms or external companies are required to enact this deletion/de-identify request, we are not responsible for the content or privacy practices associated with 3rd party platforms or external companies.

Questions:

If you have any questions, comments or requests regarding our privacy policy or your personal information (such as making a change) which may be in our possession, contact us at hello@baliexpress.com.au.